17bd Privacy Policy

Introduction

Welcome to 17bd, Bangladesh's trusted online gaming destination. At 17bd, we take the privacy and security of your personal data with the utmost seriousness. This Privacy Policy sets out how we collect, process, store, and protect information that you provide to us when you access or use the 17bd platform — including our website at 17bd.onl, cricket betting, live casino, slots, crash games, fish games, and any related services.

By registering an account, making a deposit, or using any feature on 17bd, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please discontinue use of the platform. We encourage all players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to review this policy carefully before participating in any gaming activity.

Our Privacy Commitments

Information We Collect

In order to operate a safe, fair, and compliant gaming environment for players across Bangladesh, 17bd collects various categories of personal data. This data is gathered when you register an account, verify your identity, make financial transactions, or interact with our platform. The categories of information we collect include:

• Identity information: full name, date of birth, national ID or passport number, photograph for KYC verification.
• Contact information: email address, mobile phone number (used for bKash, Nagad, or Rocket verification), and city or region within Bangladesh.
• Financial data: deposit and withdrawal history, transaction amounts in BDT, payment method identifiers (partial account numbers — never full card details stored on our servers).
• Technical data: IP address, device type, operating system, browser version, session timestamps, and in-game activity logs.
• Behavioural data: pages visited, games played, bet amounts, wagering frequency, and platform preferences — used to personalise your experience and for responsible gaming monitoring.

We do not knowingly collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health information) unless it is directly relevant to an account review or legal obligation. All data collection is proportionate and limited to what is necessary for the stated purposes.

How We Use Your Information

The personal data we collect from 17bd users is used exclusively for the following purposes. We do not process your information for any purpose not described in this policy without obtaining your prior consent:

• Account management: creating, verifying, maintaining, and securing your 17bd player account including password resets and login session management.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment channels; confirming transaction status and resolving disputes.
• Regulatory compliance: fulfilling KYC (Know Your Customer) obligations, fraud prevention, anti-money laundering checks, and responding to lawful requests from relevant authorities.
• Service improvement and personalisation: analysing usage patterns across cricket betting, slots, and live casino to enhance features, improve platform stability, and tailor game recommendations to your preferences.
• Responsible gaming: monitoring wagering activity to identify patterns that may indicate problem gambling, and contacting you if our systems flag potential harm — in line with our commitment to player welfare across Bangladesh.

Data Sharing and Disclosure

17bd does not sell, trade, rent, or otherwise commercially transfer your personal data to third parties. We treat your information as confidential and restrict internal access to authorised personnel only.

There are limited, clearly defined circumstances under which we may share data with external parties:

• Service providers: trusted technical partners (for example, payment gateway operators, cloud hosting providers, and fraud detection services) who process data strictly on our behalf under binding confidentiality agreements.
• Legal authorities: where we are required to disclose information by applicable law, court order, or in response to a legitimate regulatory enquiry — we will always seek to limit such disclosures to the minimum necessary.
• Business transfers: in the event of a merger, acquisition, or transfer of 17bd's assets, player data may be included as part of that transaction — affected users will be notified in advance where reasonably practicable.

Cookies and Tracking Technologies

17bd uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players navigate our site. Cookies are small text files placed on your device by your browser when you visit 17bd.onl. They are not executable programs and do not carry viruses.

We use strictly necessary cookies (required for core functionality), session cookies (cleared when you close the browser), and analytical cookies (to measure page performance and improve our service). You may configure your browser settings to refuse non-essential cookies at any time, though doing so may affect certain features of the platform. We do not use cookies to serve targeted third-party advertising.

Data Security Measures

Protecting your personal information is a core operational priority at 17bd. We implement a multi-layered security architecture that includes SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive account credentials, strict role-based access control limiting who within our organisation can view specific data, and regular security audits carried out by our technical team.

While no digital platform can guarantee absolute security against all possible threats, 17bd commits to maintaining security standards that are at minimum consistent with fair-play certified industry practice. In the unlikely event of a data breach that affects your personal information, we will notify impacted users without undue delay and take immediate remedial action to contain the incident.

Payment and Financial Data Handling

17bd supports deposits and withdrawals through local Bangladeshi payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Islami Bank, BRAC Bank, and City Bank, as well as international methods such as Visa and Mastercard where applicable. All payment transactions are processed through certified payment gateway partners. 17bd does not store full debit or credit card numbers on its servers at any time.

Transaction records are retained for a minimum of five years in accordance with applicable financial record-keeping requirements. This retention is necessary to investigate disputes, process chargebacks, and comply with anti-money laundering obligations. Financial data is accessible only to our payments team and relevant compliance personnel.

Data Retention

17bd retains your personal data for as long as your account remains active or as needed to provide you with our services. Once you close your account, we will delete or anonymise your personal data within a reasonable period, subject to any legal or regulatory obligations that require us to retain certain records for a specified minimum period. For example, financial transaction records may need to be kept for up to five years as noted above.

Anonymised or aggregated data — data from which all personal identifiers have been removed — may be retained indefinitely for statistical analysis, fraud pattern research, and service development. This anonymised data cannot be used to identify any individual player.

Your Privacy Rights

As a 17bd user based in Bangladesh, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line 'Privacy Request' and your registered account username. We will verify your identity before processing the request and aim to respond within 30 days:

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete personal data without undue delay.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention requirements.
• Right to object: object to the processing of your data for direct marketing purposes or where we are relying on legitimate interests as the legal basis for processing.
• Right to data portability: where technically feasible, request that we transfer your data to you or a nominated third party in a structured, commonly used, machine-readable format.

We will not discriminate against any player for exercising their privacy rights. If you feel your request has not been handled appropriately, you may escalate the matter by contacting [email protected] with a formal complaint referencing your original request date.

Third-Party Services and Game Providers

The 17bd platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and others. These providers may collect limited technical data (such as session identifiers and game outcome logs) directly within their game environments in order to operate their software. Their data practices are governed by their own privacy policies, which are separate from this document.

17bd is not responsible for the privacy practices of third-party game providers or payment partners. We recommend that players review the relevant third-party privacy documentation when using any integrated service. We select our third-party partners carefully and require them to maintain an adequate standard of data protection as a condition of working with 17bd.

Age Restriction and Protection of Minors

17bd is strictly an adult-only platform. You must be 21 years of age or older to register an account, make a deposit, or participate in any gaming activity on this site. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our KYC process, and accounts found to be operated by persons under 21 will be immediately suspended and any funds held pending further review.

If you believe that a minor has registered an account on 17bd or that personal data of a minor is being processed by us, please contact us immediately at [email protected]. We will investigate the matter promptly and take all appropriate steps to delete the relevant data and close the account. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

17bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable law, or technology. When we make material changes, we will update the 'Last updated' date at the top of this page and, where the changes are significant, provide a more prominent notice to registered users — for example, via an in-platform notification or email to the address on your account.

Your continued use of the 17bd platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to revisit this page periodically, particularly ahead of major events like Eid, Pohela Boishakh, or the BPL cricket season, when promotional activities may involve additional data processing activities described in any updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 17bd handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related queries promptly and transparently.

Reach us by email at [email protected] — please include 'Privacy Enquiry' in your subject line so our team can route your message to the correct department. We aim to acknowledge all privacy enquiries within 48 hours and provide a full response within 30 days. For urgent matters such as suspected unauthorised access to your account, please flag this clearly in your message for priority handling.